Quality of experience assessment of calling services in social network

The majority of social network (SN) users are using calling service in SN to build communication across the countries, so the live communication between users requires too much network resource to decrease roughness in audio and video calls. So to improve the quality of service SN provider needs use...

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Bibliographic Details
Published in:ICT express 2021, 7(2), , pp.158-161
Main Authors: Laghari, Asif Ali, Laghari, Mureed Ali
Format: Article
Language:English
Subjects:
Quality of experience (QoE)
Quality of service (QoS)
Social networks
전자/정보통신공학
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Summary:The majority of social network (SN) users are using calling service in SN to build communication across the countries, so the live communication between users requires too much network resource to decrease roughness in audio and video calls. So to improve the quality of service SN provider needs user experience so to assess the quality of experience (QoE) of calling service in SN we selected three popular SNs Facebook, hangout, and Wechat. We used a questionnaire to collect QoE of calling service in SN using the mobile network (MN) and broadband Network (BN). Results show users were satisfied from audio call service of Wechat on BN service and user satisfaction level was excellent of video quality for Wechat video calls using BN and ratings for voice quality in video call were good in the hangout on BN and MN internet.
ISSN:2405-9595
2405-9595
DOI:10.1016/j.icte.2021.04.011