Working conditions, well-being, and job-related attitudes among call centre agents: Call centre work: smile by wire

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Bibliographic Details
Published in:European journal of work and organizational psychology 2003, Vol.12 (4), p.341-365
Main Authors: GREBNER, Simone, SEMMER, Norbert K, LO FASO, Luca, GUT, Stephan, KÄLIN, Wolfgang, ELFERING, Achim
Format: Article
Language:English
Subjects:
Biological and medical sciences
Fundamental and applied biological sciences. Psychology
Occupational psychology
Psychology. Psychoanalysis. Psychiatry
Psychology. Psychophysiology
Work condition. Job performance. Stress
Online Access:Get full text
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ISSN:1359-432X
1464-0643