Why, when and how do users customize Web portals?

More and more content providers offer Web portals that their users can customize. However, little research has been done to understand whether and how people customize portal content. In this paper, we discuss a method for designing a usability scorecard for customizable Web content design. We belie...

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Bibliographic Details
Main Authors: Aragones, A., Hart-Davidson, W.
Format: Conference Proceeding
Language:English
Subjects:
Applied sciences
Computer science
control theory
systems
Computer systems and distributed systems. User interface
Design methodology
Exact sciences and technology
Information filtering
Information filters
Information systems. Data bases
Laboratories
Memory organisation. Data processing
Portals
Quality function deployment
Reflection
Software
Usability
Web pages
Web sites
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Description
Summary:More and more content providers offer Web portals that their users can customize. However, little research has been done to understand whether and how people customize portal content. In this paper, we discuss a method for designing a usability scorecard for customizable Web content design. We believe this approach is more advantageous than simply producing a list of heuristics for portal design due to the evolving nature of a Web portal's final implementation on a user's desktop. The practical outcomes of this line of research are improvements to portal design, preparing for the day the desktop itself becomes a Web portal.
DOI:10.1109/IPCC.2002.1049121