Paratransit Service in Indonesia: User Satisfaction and Future Choice

This paper explores user satisfaction with making use of paratransit in Bandung, Indonesia. User perceptions of attributes are analyzed using factor analysis to find representing attribute types and factors of service quality. Ordinal probit analysis is employed to explore the characteristics of use...

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Published in:Transportation planning and technology 2008-06, Vol.31 (3), p.325-345
Main Authors: Basuki Joewono, Tri, Kubota, Hisashi
Format: Article
Language:English
Subjects:
Applied sciences
Exact sciences and technology
Factor analysis
Ground, air and sea transportation, marine construction
Indonesia
Logistics
Markets
Paratransit
Perception
satisfaction
service quality
Transportation
user perception
User satisfaction
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description This paper explores user satisfaction with making use of paratransit in Bandung, Indonesia. User perceptions of attributes are analyzed using factor analysis to find representing attribute types and factors of service quality. Ordinal probit analysis is employed to explore the characteristics of users regarding their perception of satisfaction with the paratransit service. Binary logistic analysis is undertaken to predict users' choice probability in making use of paratransit in the future when there is a service improvement. The study reveals that what may be of importance in developed countries carries a different weight of importance for paratransit users. This fact can be explained by describing the characteristics of users that expressed their satisfaction, which also explains the target market for this mode. The analysis reveals the notion that financial motives seem to dominate when users select to use paratransit.
doi_str_mv 10.1080/03081060802087692
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language eng
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source Taylor and Francis Social Sciences and Humanities Collection
subjects Applied sciences
Exact sciences and technology
Factor analysis
Ground, air and sea transportation, marine construction
Indonesia
Logistics
Markets
Paratransit
Perception
satisfaction
service quality
Transportation
user perception
User satisfaction
title Paratransit Service in Indonesia: User Satisfaction and Future Choice
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