Metrics, Metrics, Metrics, Part 2: Universal Metrics?

A previous article in this department from 2008 introduced the topic of measures and metrics. The focus of that essay was on measurement of the "negative hedonics" of work-the frustrations, uncertainties, mistrust, and automation surprises caused by poorly designed technology that is not h...

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Bibliographic Details
Published in:IEEE intelligent systems 2010-11, Vol.25 (6), p.93-97
Main Authors: Hoffman, R R, Hancock, P A, Bradshaw, J M
Format: Article
Language:English
Subjects:
Applied sciences
Artificial intelligence
Cognition
Computer science
control theory
systems
Exact sciences and technology
Humans
Intelligent systems
Measurement
measurements
metrics
Performance evaluation
Procurement
Proposals
requirements engineering
Software engineering
Software tools
Testing
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Summary:A previous article in this department from 2008 introduced the topic of measures and metrics. The focus of that essay was on measurement of the "negative hedonics" of work-the frustrations, uncertainties, mistrust, and automation surprises caused by poorly designed technology that is not human-centered. This second article focuses on the concept of "metrics" and issues related to it. Following a discussion of relevant issues, we present an immodestly bold proposal for a set of universal metrics.
ISSN:1541-1672
1941-1294
DOI:10.1109/MIS.2010.147