Coping with unmet expectations: Learning opportunities as a buffer against emotional exhaustion and turnover intentions

This study investigated the buffering role of learning opportunities in the process leading from unmet expectations to turnover intentions, via emotional exhaustion. In a sample of 420 teachers in elementary education, the results of a mediated moderation analysis showed a significant positive relat...

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Bibliographic Details
Published in:European journal of work and organizational psychology 2012-02, Vol.21 (1), p.7-27
Main Authors: Proost, Karin, van Ruysseveldt, Joris, van Dijke, Marius
Format: Article
Language:English
Subjects:
Adjustment
Biological and medical sciences
Educational psychology
Elementary school teachers
Emotional exhaustion
Expectations
Fundamental and applied biological sciences. Psychology
Learning
Learning opportunities
Motivation. Job satisfaction. Attitude
Occupational psychology
Psychology. Psychoanalysis. Psychiatry
Psychology. Psychophysiology
Studies
Teacher
Teachers
Turnover
Unmet expectations
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Summary:This study investigated the buffering role of learning opportunities in the process leading from unmet expectations to turnover intentions, via emotional exhaustion. In a sample of 420 teachers in elementary education, the results of a mediated moderation analysis showed a significant positive relationship between unmet expectations and turnover intentions, via emotional exhaustion. Learning opportunities were found to buffer for the relationship between unmet expectation and emotional exhaustion in the sense that this relationship was weaker when learning opportunities were high. Also the mediated relationship between unmet expectations and turnover intentions via emotional exhaustion was weaker when learning opportunities were high. Theoretical and practical implications are discussed.
ISSN:1359-432X
1464-0643
DOI:10.1080/1359432X.2010.526304