Assessing Jordan's e-Government Maturity Level: Citizen's Perspective on Awareness, Acceptability and Usage of e-Government Services

• Published in: International journal of electronic government research 2013-10, Vol.9 (4), p.1-18
• Main Authors: Yaseen, Hussein Al, Soud, Anas Ratib Al, Jaghoub, Saheer Al
• Format: Article
• Language: English
• Subjects: Acceptability; Acceptance tests; Access; Accessibility; Analysis; Applied sciences; Attitudes; Awareness; Behavior. Attitude; Biological and medical sciences; Business; Citizens; Computer information security; Computer science; control theory; systems; Computer systems and distributed systems. User interface; Developing Countries; E-government; Electronic Government; Exact sciences and technology; Fundamental and applied biological sciences. Psychology; Government; Government information technology services; Government services; Governments; Information; Information Services; Internet; Jordan; LDCs; On-line systems; Policy making; Privacy; Psychology. Psychoanalysis. Psychiatry; Psychology. Psychophysiology; Public Services; Security; Services; Social psychology; Software; Use
• ISSN: 1548-3886; 1548-3894
• DOI: 10.4018/ijegr.2013100101

Similar to other developing countries, Jordan started a national e-government initiative aiming to streamline government procedures and make information and government services available to business and citizens online. This paper presents the results of a study that assessed factors which could influence the awareness level, acceptance and use of e-government services in Jordan. It investigated issues such as: accessibility of e-government, citizen's attitude toward various privacy and security, the required services and costs. A survey has been distributed in one of the largest governorates of Jordan. The results of this preliminary study suggest that awareness of e-government has not reached the required level. These findings are hoped to be useful for researchers, practitioners and policy makers.