Assessing Jordan's e-Government Maturity Level: Citizen's Perspective on Awareness, Acceptability and Usage of e-Government Services

Similar to other developing countries, Jordan started a national e-government initiative aiming to streamline government procedures and make information and government services available to business and citizens online. This paper presents the results of a study that assessed factors which could inf...

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Published in:International journal of electronic government research 2013-10, Vol.9 (4), p.1-18
Main Authors: Yaseen, Hussein Al, Soud, Anas Ratib Al, Jaghoub, Saheer Al
Format: Article
Language:English
Subjects:
Acceptability
Acceptance tests
Access
Accessibility
Analysis
Applied sciences
Attitudes
Awareness
Behavior. Attitude
Biological and medical sciences
Business
Citizens
Computer information security
Computer science
control theory
systems
Computer systems and distributed systems. User interface
Developing Countries
E-government
Electronic Government
Exact sciences and technology
Fundamental and applied biological sciences. Psychology
Government
Government information technology services
Government services
Governments
Information
Information Services
Internet
Jordan
LDCs
On-line systems
Policy making
Privacy
Psychology. Psychoanalysis. Psychiatry
Psychology. Psychophysiology
Public Services
Security
Services
Social psychology
Software
Use
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container_title International journal of electronic government research
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creator Yaseen, Hussein Al
Soud, Anas Ratib Al
Jaghoub, Saheer Al
description Similar to other developing countries, Jordan started a national e-government initiative aiming to streamline government procedures and make information and government services available to business and citizens online. This paper presents the results of a study that assessed factors which could influence the awareness level, acceptance and use of e-government services in Jordan. It investigated issues such as: accessibility of e-government, citizen's attitude toward various privacy and security, the required services and costs. A survey has been distributed in one of the largest governorates of Jordan. The results of this preliminary study suggest that awareness of e-government has not reached the required level. These findings are hoped to be useful for researchers, practitioners and policy makers.
doi_str_mv 10.4018/ijegr.2013100101
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identifier ISSN: 1548-3886
ispartof International journal of electronic government research, 2013-10, Vol.9 (4), p.1-18
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source International Bibliography of the Social Sciences (IBSS); Library & Information Science Abstracts (LISA); Social Science Premium Collection; ABI/INFORM Global; Politics Collection; Library & Information Science Collection; PAIS Index; Worldwide Political Science Abstracts
subjects Acceptability
Acceptance tests
Access
Accessibility
Analysis
Applied sciences
Attitudes
Awareness
Behavior. Attitude
Biological and medical sciences
Business
Citizens
Computer information security
Computer science
control theory
systems
Computer systems and distributed systems. User interface
Developing Countries
E-government
Electronic Government
Exact sciences and technology
Fundamental and applied biological sciences. Psychology
Government
Government information technology services
Government services
Governments
Information
Information Services
Internet
Jordan
LDCs
On-line systems
Policy making
Privacy
Psychology. Psychoanalysis. Psychiatry
Psychology. Psychophysiology
Public Services
Security
Services
Social psychology
Software
Use
title Assessing Jordan's e-Government Maturity Level: Citizen's Perspective on Awareness, Acceptability and Usage of e-Government Services
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