Can customer satisfaction and dissatisfaction coexist? An issue of telecommunication service in China : Information Technology in China

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Bibliographic Details
Published in:Journal of information technology 2014, Vol.29 (3), p.237-252
Main Authors: AIHUI CHEN, YAOBIN LU, GUPTA, Sumeet, QI XIAOLIN
Format: Article
Language:English
Subjects:
Exact sciences and technology
Information and communication sciences
Information science. Documentation
Library and information science. General aspects
Sciences and techniques of general use
Online Access:Get full text
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ISSN:0268-3962
1466-4437