Predictive Factors of Patient Satisfaction with Pharmacy Services in South Korea: A Cross-Sectional Study of National Level Data

Patient satisfaction has emerged as a prerequisite to improving patients' health behaviors leading to better health care outcomes. This study was to identify predictive determinants for patient satisfaction with pharmacy services using national-level data. A cross-sectional evaluation was condu...

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Bibliographic Details
Published in:PloS one 2015-11, Vol.10 (11), p.e0142269-e0142269
Main Authors: Lee, Sunkyung, Godwin, Onyeka Peter, Kim, Kyungah, Lee, Euni
Format: Article
Language:English
Subjects:
Adjustment
Adult
Chronic illnesses
Cross-Sectional Studies
Female
Health
Health care
Health care policy
Health Care Surveys - statistics & numerical data
Humans
Logistic Models
Male
Middle Aged
Nutrition
Nutrition Surveys - statistics & numerical data
Occupational health
Patient satisfaction
Patient Satisfaction - statistics & numerical data
Patients
Perception
Pharmaceutical Services - statistics & numerical data
Pharmacies - statistics & numerical data
Physicians
Regression analysis
Regression models
Republic of Korea
Socioeconomic Factors
Studies
Young Adult
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Summary:Patient satisfaction has emerged as a prerequisite to improving patients' health behaviors leading to better health care outcomes. This study was to identify predictive determinants for patient satisfaction with pharmacy services using national-level data. A cross-sectional evaluation was conducted using 2008 Korean National Health and Nutrition Examination Survey (KNHANES) data. To assess the predictive factors for patient satisfaction with pharmacy services, an ordinal logistic regression model was conducted adjusting for patient characteristics, clinical comorbidities, and perception of health. A total of 9,744 people, a representative sample of 48.2 million Koreans, participated in the 2008 KNHANES, of whom 2,188 (23.6%) reported visits to pharmacy within the last 2 weeks prior to the survey. Of the patients who visited the pharmacy, 74.6% reported to be either "very satisfied" or "satisfied," and 25.4% responded as being "neutral," "dissatisfied," or "very dissatisfied." A multivariate ordinal logistic regression analysis with weighted observations revealed that patients with fair perception of health (adjusted OR 1.32; 95% CI 1.01-1.74; p
ISSN:1932-6203
1932-6203
DOI:10.1371/journal.pone.0142269