Can emotional intelligence be improved? A randomized experimental study of a business-oriented EI training program for senior managers

This article presents the results of a training program in emotional intelligence. Emotional Intelligence (EI) involves two important competencies: (1) the ability to recognize feelings and emotions in oneself and others, and (2) the ability to use that information to resolve conflicts and problems...

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Bibliographic Details
Published in:PloS one 2019-10, Vol.14 (10), p.e0224254-e0224254
Main Authors: Gilar-Corbi, Raquel, Pozo-Rico, Teresa, Sánchez, Bárbara, Castejón, Juan-Luís
Format: Article
Language:English
Subjects:
Adult
Biology and Life Sciences
Educational psychology
Emotional Intelligence
Emotions
Employment
Female
Humans
Job satisfaction
Leadership
Male
Managers
Medicine and Health Sciences
Negotiating - psychology
Optimism
People and Places
Personality
Physical training
Social Sciences
Stress
Training
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Summary:This article presents the results of a training program in emotional intelligence. Emotional Intelligence (EI) involves two important competencies: (1) the ability to recognize feelings and emotions in oneself and others, and (2) the ability to use that information to resolve conflicts and problems to improve interactions with others. We provided a 30-hour Training Course on Emotional Intelligence (TCEI) for 54 senior managers of a private company. A pretest-posttest design with a control group was adopted. EI assessed using mixed and ability-based measures can be improved after training. The study's results revealed that EI can be improved within business environments. Results and implications of including EI training in professional development plans for private organizations are discussed.
ISSN:1932-6203
1932-6203
DOI:10.1371/journal.pone.0224254