Evaluation of educational quality performance on virtual campuses using fuzzy inference systems

The general objective of this study is to analyze student satisfaction with the use of virtual campuses in university teaching in order to discover the main variables influencing the overall online teaching-learning process that give quality to the virtual educational process. To this end, an ex-pos...

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Bibliographic Details
Published in:PloS one 2020-05, Vol.15 (5), p.e0232802-e0232802
Main Authors: Cervero, Antonio, Castro-Lopez, Adrián, Álvarez-Blanco, Lucía, Esteban, María, Bernardo, Ana
Format: Article
Language:English
Subjects:
Biology and Life Sciences
CAI
College campuses
College students
Colleges & universities
Computer assisted instruction
Distance learning
Education
Education quality
Engineering and Technology
Ex post facto design
Fuzzy logic
Fuzzy systems
Higher education
Inference
Knowledge
Online education
Pedagogy
People and Places
Physical Sciences
Quality
Questionnaires
Research and Analysis Methods
Social Sciences
Students
Surveys
Teachers
Teaching
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Summary:The general objective of this study is to analyze student satisfaction with the use of virtual campuses in university teaching in order to discover the main variables influencing the overall online teaching-learning process that give quality to the virtual educational process. To this end, an ex-post-facto research methodology was applied to 1084 university students, who completed an ad hoc designed questionnaire, which allowed us to carry out descriptive analysis, classification trees and fuzzy inference systems using SPSS and Matlab software. The results suggest that four variables predominantly influence the quality of the teaching-learning processes in virtual campuses: satisfactory teacher responses to student questions and observations, the positive attitude of teachers towards the use of information and communication technologies, students having appropriate digital skills, and activities that encourage ideas and debate.
ISSN:1932-6203
1932-6203
DOI:10.1371/journal.pone.0232802