Real-time Twitter interactions during World Breastfeeding Week: A case study and social network analysis

• Published in: PloS one 2021-03, Vol.16 (3), p.e0249302
• Main Authors: Moukarzel, Sara, Rehm, Martin, Caduff, Anita, Del Fresno, Miguel, Perez-Escamilla, Rafael, Daly, Alan J
• Format: Article
• Language: English
• Subjects: Application programming interface; Biology and Life Sciences; Breast feeding; Breast Feeding - psychology; Breast Feeding - statistics & numerical data; Breastfeeding & lactation; Case reports; Climate change; Computer and Information Sciences; Content analysis; Data collection; Digital media; Distance learning; Education; Female; Health aspects; Health Promotion - methods; Humans; Medicine and Health Sciences; Network analysis; Planets; Public Health; Social aspects; Social Media; Social Network Analysis; Social Networking; Social networks; Social organization; Social Sciences; Software; Verbal communication
• ISSN: 1932-6203; 1932-6203
• DOI: 10.1371/journal.pone.0249302

Using Twitter to implement public health awareness campaigns is on the rise, but campaign monitoring and evaluation are largely dependent on basic Twitter Analytics. To establish the potential of social network theory-based metrics in better understanding public health campaigns, we analyzed real-time user interactions on Twitter during the 2020 World Breastfeeding Week (WBW) as an exemplar case. Social network analysis (SNA), including community and influencer identification, as well as topic modeling were used to compare the activity of n = 29,958 campaign participants and n = 10,694 reference users from the six-months pre-campaign period. Users formed more inter-connected relationships during the campaign, retweeting and mentioning each other 46,161 times compared to 10,662 times in the prior six months. Campaign participants formed identifiable communities that were not only based on their geolocation, but also based on interests and professional background. While influencers who dominated the WBW conversations were disproportionally members of the scientific community, the campaign did mobilize influencers from the general public who seemed to play a "bridging" role between the public and the scientific community. Users communicated about the campaign beyond its original themes to also discuss breastfeeding within the context of social and racial inequities. Applying SNA allowed understanding of the breastfeeding campaign's messaging and engagement dynamics across communities and influencers. Moving forward, WBW could benefit from improving targeting to enhance geographic coverage and user interactions. As this exemplar case indicates, social network theory and analysis can be used to inform other public health campaigns with data on user interactions that go beyond traditional metrics.