Examining patient trust towards physicians between clinical departments in a Chinese hospital

The purpose of this cross-sectional survey study is to quantitatively examine the differences in patient trust towards physicians between four different clinical departments in a Chinese hospital. Using a validated modified Chinese version of the Wake Forest Physician Trust Scale, we measured patien...

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Bibliographic Details
Published in:PloS one 2021-11, Vol.16 (11), p.e0259945-e0259945
Main Authors: Yang, Judy, Lu, Yuanzheng, Liao, Xiaoxing, Chang, Mary P
Format: Article
Language:English
Subjects:
Adult
Asians - psychology
Bone surgery
Cardiology
Central service department
China
Cross-Sectional Studies
Demographics
Demography
Departments
Education
Emergency medical care
Emergency medical services
Female
Governmental reform
Health aspects
Health insurance
Hospital Departments - ethics
Hospital Departments - trends
Hospitals
Humans
Insurance coverage
Male
Medicine
Medicine and Health Sciences
Middle Aged
Orthopedics
Patients
Pediatrics
People and Places
Physician and patient
Physician-Patient Relations - ethics
Physicians
Physicians - psychology
Specialties and specialists
Surveys
Surveys and Questionnaires
Trust - psychology
Violence
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Summary:The purpose of this cross-sectional survey study is to quantitatively examine the differences in patient trust towards physicians between four different clinical departments in a Chinese hospital. Using a validated modified Chinese version of the Wake Forest Physician Trust Scale, we measured patient trust in each department, and also collected data on patient demographics. A total of 436 patients or family members were surveyed in the departments of emergency medicine, pediatrics, cardiology, and orthopedic surgery. Significant differences were found between the departments, especially between pediatrics (trust score 43.23, range 11-50) and emergency medicine and cardiology (trust scores 45.29 and 45.79, respectively with range of 11-50). The average total score across all four departments was 44.72. There are indications that specifically comparing departments, such as patient demographics or department structure, could be helpful in tailoring patient care to improve physician-patient relationships.
ISSN:1932-6203
1932-6203
DOI:10.1371/journal.pone.0259945