Challenges and practices identification in complex outsourcing relationships: A systematic literature review

Complex IT outsourcing relationships aptitude several benefits such as increased cost likelihood and lowered costs, higher scalability and flexibility upon demand. However, by virtue of its complexity, the complex outsourcing typically necessitates the interactions among various stakeholders from di...

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Bibliographic Details
Published in:PloS one 2022-01, Vol.17 (1), p.e0262710-e0262710
Main Authors: Khan, Ghulam Murtaza, Khan, Siffat Ullah, Khan, Habib Ullah, Ilyas, Muhammad
Format: Article
Language:English
Subjects:
Agreements
Biology and Life Sciences
Collaboration
Complexity
Computer and Information Sciences
Computer science
Cooperation
Decision making
Engineering and Technology
Fuzzy logic
Humans
Information Technology - standards
Literature reviews
Management
Medical Informatics - standards
Outsourced Services - standards
Outsourcing
Project management
Research and Analysis Methods
Social Sciences
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Summary:Complex IT outsourcing relationships aptitude several benefits such as increased cost likelihood and lowered costs, higher scalability and flexibility upon demand. However, by virtue of its complexity, the complex outsourcing typically necessitates the interactions among various stakeholders from diverse regions and cultures, making it significantly more challenging to manage than traditional outsourcing. Furthermore, when compared to other types of outsourcing, complex outsourcing is extremely difficult because it necessitates a variety of control and coordination mechanisms for project management, which proportionally increases the risk of project failure. In order to overcome the failure of projects in complex outsourcing relationships, there is a need of robust systematic research to identify the key challenges and practices in this area. Therefore, this research implements systematic literature review as a research method and works as a pioneer attempt to accomplish the aforementioned objectives. Upon furnishing the SLR results, the authors identified 11 major challenges with 67 practices in hand from a total of 85 papers. Based on these findings, the authors intend to construct a comprehensive framework in the future by incorporating robust methodologies such as AHP and fuzzy logic, among others.
ISSN:1932-6203
1932-6203
DOI:10.1371/journal.pone.0262710