Patient safety culture in Austria and recommendations of evidence-based instruments for improving patient safety

• Published in: PloS one 2022-10, Vol.17 (10), p.e0274805-e0274805
• Main Authors: Draganovic, Sehad, Offermanns, Guido
• Format: Article
• Language: English
• Subjects: Consent; Data collection; Ethics; Hospital patients; Hospitals; Likert scale; Medical errors; Medical personnel; Medicine and Health Sciences; Patient safety; Patients; People and Places; Perception; Prevention; Private schools; Questionnaires; Response rates; Risk factors; Safety; Safety and security measures; Safety factors; Social Sciences; Teamwork; Variables; Variance analysis
• ISSN: 1932-6203; 1932-6203
• DOI: 10.1371/journal.pone.0274805

This study aimed to investigate the patient safety culture in Austria. We identified factors that contributed to a higher degree of patient safety and subsequently developed evidence-based suggestions on how to improve patient safety culture in hospitals. Moreover, we examined differences in the perception of patient safety culture among different professional groups. This study used a cross-sectional design in ten Austrian hospitals (N = 1,525). We analyzed the correlation between ten patient safety culture factors, three background characteristics (descriptive variables), and three outcome variables (patient safety grade, number of adverse events reported, and influence on patient safety). We also conducted an analysis of variance to determine the differences in patient safety culture factors among the various professional groups in hospitals. The findings revealed that all ten factors have considerable potential for improvement. The most highly rated patient safety culture factors were communication openness and supervisor/manager’s expectations and actions promoting safety; whereas, the lowest rated factor was non-punitive response to error. A comparison of the various professional groups showed significant differences in the perception of patient safety culture between nurses, doctors, and other groups. Patient safety culture in Austria seems to have considerable potential for improvement, and patient safety culture factors significantly contribute to patient safety. We determined evidence-based practices as recommendations for improving each of the patient safety factors.