How level 5 leadership escalates organizational citizenship behaviour in telecom sector of Pakistan? Exploring mediatory role of organizational dissent

Role of leadership in managing organizational behaviour of employees is of key essence. However, at times unconventional behaviour of employees can pose a challenge for the leaders, which in this case is organizational dissent. This study has examined the relationship between level 5 leadership and...

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Bibliographic Details
Published in:PloS one 2022-10, Vol.17 (10), p.e0276622-e0276622
Main Authors: Sarfraz, Rafia, Rathore, Kashif, Ali, Kashif, Khan, Mukaram Ali, Zubair, Syed Sohaib
Format: Article
Language:English
Subjects:
Behavior
Biology and Life Sciences
Citizenship
Communications industry
Creativity
Economic development
Economic growth
Employees
Engineering and Technology
Human behavior
Human resource management
Job requirements
Leadership
Organizational aspects
Organizational behavior
Organizational research
People and Places
Population studies
Psychological aspects
Research and Analysis Methods
Servant leadership
Social aspects
Social Sciences
Success
Telecommunications
Telecommunications services industry
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Summary:Role of leadership in managing organizational behaviour of employees is of key essence. However, at times unconventional behaviour of employees can pose a challenge for the leaders, which in this case is organizational dissent. This study has examined the relationship between level 5 leadership and organizational citizenship behaviour (individual level-OCB-I) in presence of organizational dissent at employing a quantitative approach and a survey design. All managerial cadre employees of telecommunication sector were chosen as a population of the study. Data from 450 respondents from all four telecom companies was analysed using PLS-SEM. The findings of the study revealed that there is direct significant relationship between level 5 leadership and OCB-I of employees i.e., L5L~ OCB-I. Furthermore, the results showed an indirect relationship between level 5 leadership and OCB-I of employees through organizational dissent i.e., L5L~OD~OCB-I is significant. Telecom is a rapidly growing sector that plays a significant role in the economic growth of Pakistan. The study shows that OCB-I in telecom sector of Pakistan can be leveraged through level 5 leadership.
ISSN:1932-6203
1932-6203
DOI:10.1371/journal.pone.0276622