Embracing telepharmacy: Unveiling Malaysians' perceptions and knowledge through online survey

The expansion of information technologies, particularly during the COVID-19 pandemic, has notably increased the use of remote services, including telehealth. Telepharmacy, a subset of telehealth, offers remote pharmaceutical care services, benefiting patients by providing advice and consultations wi...

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Published in:PloS one 2024-08, Vol.19 (8), p.e0307897
Main Authors: Ahmad, Azlina, Gnanasan, Shubashini, Karuppannan, Mahmathi
Format: Article
Language:English
Subjects:
Adolescent
Adult
Aged
Biology and Life Sciences
Computer and Information Sciences
Control
Coronaviruses
COVID-19
COVID-19 - epidemiology
Cross-Sectional Studies
Data collection
Demographics
Demography
Drug interactions
Drug stores
Epidemics
Female
Health Knowledge, Attitudes, Practice
Humans
Information technology
Malaysia
Male
Medicine and Health Sciences
Methods
Middle Aged
Pandemics
Patient compliance
Patients
People and Places
Perception
Perceptions
Pharmaceutical Services
Pharmacists
Polls & surveys
Questionnaires
R&D
Research & development
Research and Analysis Methods
SARS-CoV-2
Social networks
Social Sciences
Software
Southeast Asian People
Surveys and Questionnaires
Telemedicine
Young Adult
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Gnanasan, Shubashini
Karuppannan, Mahmathi
description The expansion of information technologies, particularly during the COVID-19 pandemic, has notably increased the use of remote services, including telehealth. Telepharmacy, a subset of telehealth, offers remote pharmaceutical care services, benefiting patients by providing advice and consultations without the need for physical pharmacy visits. This study aimed to assess public perceptions and awareness of telepharmacy in Malaysia. A cross-sectional study was conducted from Nov 2022 to May 2023, involving 387 Malaysian citizens aged 18 and above. Data collection utilised Google Forms distributed via social medias, covering demographics, technological readiness, awareness, perceptions, and willingness related to telepharmacy. The study demonstrated high digital readiness among respondents, owning smartphones and being adept in utilising various digital features. However, there was a lack of awareness regarding the concept of telepharmacy. Despite predominantly positive perceptions of its potential, only 48.1% of respondents showed willingness to utilise telepharmacy services. While respondents exhibited readiness for digital engagement, there was a notable deficit in understanding telepharmacy. Though perceptions were positive, willingness to embrace telepharmacy was moderate. Addressing the knowledge gap through targeted education initiatives might enhance acceptance. Future research should focus on integrating telepharmacy into healthcare systems considering public preferences, thereby evaluating its actual implementation and outcomes among diverse demographics.
doi_str_mv 10.1371/journal.pone.0307897
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source ProQuest - Publicly Available Content Database; PubMed Central; Coronavirus Research Database
subjects Adolescent
Adult
Aged
Biology and Life Sciences
Computer and Information Sciences
Control
Coronaviruses
COVID-19
COVID-19 - epidemiology
Cross-Sectional Studies
Data collection
Demographics
Demography
Drug interactions
Drug stores
Epidemics
Female
Health Knowledge, Attitudes, Practice
Humans
Information technology
Malaysia
Male
Medicine and Health Sciences
Methods
Middle Aged
Pandemics
Patient compliance
Patients
People and Places
Perception
Perceptions
Pharmaceutical Services
Pharmacists
Polls & surveys
Questionnaires
R&D
Research & development
Research and Analysis Methods
SARS-CoV-2
Social networks
Social Sciences
Software
Southeast Asian People
Surveys and Questionnaires
Telemedicine
Young Adult
title Embracing telepharmacy: Unveiling Malaysians' perceptions and knowledge through online survey
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