Learning about health care cost containment: the CWA-Bell South case

This article explores the major factors behind successful implementation of a large-scale health care cost containment program. Success in this case is defined by substantial cost savings, improved employee-management relations, and significant contributions to conflict resolution on an industry-wid...

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Bibliographic Details
Published in:Labor studies journal 1993-09, Vol.18 (3), p.50
Main Authors: Mayfield, Jacqueline Rowley, Bain, Trevor, Mayfield, Milton Ray Jr
Format: Article
Language:English
Subjects:
Communications industry
Compensation and benefits
Contracts
Employee benefits
Health insurance
Labor relations
Medical care, Cost of
Telecommunications services industry
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Summary:This article explores the major factors behind successful implementation of a large-scale health care cost containment program. Success in this case is defined by substantial cost savings, improved employee-management relations, and significant contributions to conflict resolution on an industry-wide level. The focal program is the BellSouth Medical Assistance Plan (MAP). Large-scale effectiveness can be attributed to the following reasons: joint union/management commitment to for cooperative problem solving, extensive and continuing consumer education, and an emphasis on both quality and efficiency of care.
ISSN:0160-449X