Professional Service Organizations and Focus

This paper suggests a framework for operations managers to use in making focus decisions in professional services. This framework is supported empirically from data from the health care industry using three types of data: (1) industry statistics, (2) case studies, and (3) questionnaire surveys. Our...

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Bibliographic Details
Published in:Management science 1995-07, Vol.41 (7), p.1185-1193
Main Authors: McLaughlin, Curtis P, Yang, Shitao, van Dierdonck, Roland
Format: Article
Language:English
Subjects:
Ambulatory surgical procedures
Applied sciences
Decision making
Economies of scope
Exact sciences and technology
Firm modelling
focus
Health care delivery
Health care industry
Management science
Market segmentation
Operating rooms
Operational research and scientific management
Operational research. Management science
Operations management
Organizational structure
Professional organizations
Professional services
Service industries
service strategy
Strategic planning
Studies
Surgeons
Surgical specialties
Value
value chain
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Description
Summary:This paper suggests a framework for operations managers to use in making focus decisions in professional services. This framework is supported empirically from data from the health care industry using three types of data: (1) industry statistics, (2) case studies, and (3) questionnaire surveys. Our objective has been to: (1) gain a better understanding of the concept of focus as it applies to the health care sector, (2) develop a framework to assist service operations managers with focus decisions, and (3) develop a base from which to generalize about micro-focusing decisions in professional services.
ISSN:0025-1909
1526-5501
DOI:10.1287/mnsc.41.7.1185