L&G underwriters and claims assessors get specialist medical knowledge

Enhancing the specialist medical knowledge of 150 underwriters and claims assessors at Legal & General Assurance Society has helped the company to save thousands of pounds in costs for referring claims to chief medical officers. Legal & General employs many underwriters and claims assessors...

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Published in:Training and management development methods 2013-01, Vol.27 (1), p.505
Format: Article
Language:English
Subjects:
Collaboration
Confidence
Costs
Customer services
Decision making
Higher education
Knowledge
Lifelong learning
Reinsurance
Society
Training
Underwriting
Underwriting pools
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description Enhancing the specialist medical knowledge of 150 underwriters and claims assessors at Legal & General Assurance Society has helped the company to save thousands of pounds in costs for referring claims to chief medical officers. Legal & General employs many underwriters and claims assessors who interpret and assess medical information, although most do not have medical backgrounds. They traditionally referred more challenging or unusual cases to external chief medical officers, which incurred costs and delayed decisions. The company needed to train employees from each UK office to acquire medical knowledge and become a specialist in a certain medical area, in order to reduce the number of cases referred externally. The initiative would result in improved customer service and reinsurer confidence, as well as creating closer links between the underwriting and claims departments. Legal & General had been working with Cardiff University Centre for Lifelong Learning since 2002 to deliver medical training for medical underwriters and claims assessors.
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source ABI/INFORM Global
subjects Collaboration
Confidence
Costs
Customer services
Decision making
Higher education
Knowledge
Lifelong learning
Reinsurance
Society
Training
Underwriting
Underwriting pools
title L&G underwriters and claims assessors get specialist medical knowledge
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