Pychometric properties from LibQUAL+ adaptation: A study at mexican universities libraries

Objective. The aim of this study is to develop and validate a specific instrument to assess the service quality of the public university library. Method. The scale was applied to 437users. A self-administered instrument (27 items) was designed to measure the service quality perceived by library user...

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Published in:Biblios : revista electrónica de bibliotecología y ciencias de la información 2012-10 (49), p.1
Main Authors: Toledo, María del Carmen, Maldonado-Radillo, Sonia Elizabeth, Torres, Virginia Guadalupe López
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Language:Spanish
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Colleges & universities
Psychological tests
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container_title Biblios : revista electrónica de bibliotecología y ciencias de la información
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creator Toledo, María del Carmen
Maldonado-Radillo, Sonia Elizabeth
Torres, Virginia Guadalupe López
description Objective. The aim of this study is to develop and validate a specific instrument to assess the service quality of the public university library. Method. The scale was applied to 437users. A self-administered instrument (27 items) was designed to measure the service quality perceived by library users. It was submitted for review by a multidisciplinary group of experts who assessed its logical and content validity (Lawshe´s Model). To determine the construct validity, a factor analysis was used with main components and Varimax rotation. Results. Two items were eliminated from the analysis because they showed a low correlation with the total correlation of the scale. The initial main-components analysis revealed four variables with an explained variation of de 63.038%. The scale has good inner validity and consistency. Consequently, final scale was accepted with 25 items. The global rating of the questionnaire had a Cronbach's alpha of 0.929. Conclusions. It is possible to affirm that the referred instrument is a valid and useful approach to evaluate the service quality of library under this specified context.
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Psychological tests
title Pychometric properties from LibQUAL+ adaptation: A study at mexican universities libraries
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