Toward an understanding of the nature and conceptualization of outsourcing success

Despite the pervasiveness of outsourcing, many outsourcing ventures have been unable to achieve success. I posit that one explanation for the elusiveness of the achievement of success relates to a lack of consensus regarding what constitutes “success.” This study provides a more complete, multidimen...

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Bibliographic Details
Published in:Information & management 2014-01, Vol.51 (1), p.152-164
Main Author: Schwarz, Colleen
Format: Article
Language:English
Subjects:
Applied sciences
Computer science
control theory
systems
Computer systems and distributed systems. User interface
Definitions
Delphi method
Dependent variable
Exact sciences and technology
Firm modelling
Management theory
Operational research and scientific management
Operational research. Management science
Outsourcing
Outsourcing benefits
Research framework
Software
Studies
Success
Survey
Triangulation
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Summary:Despite the pervasiveness of outsourcing, many outsourcing ventures have been unable to achieve success. I posit that one explanation for the elusiveness of the achievement of success relates to a lack of consensus regarding what constitutes “success.” This study provides a more complete, multidimensional definition of outsourcing success, which will enable a better understanding of success with a more effective and consistent measure of outsourcing success. The results indicate that practitioners and academics agree on the top criteria used to define success. A quantitative study confirms the conceptualization of outsourcing success as a first-order construct with eight dimensions.
ISSN:0378-7206
1872-7530
DOI:10.1016/j.im.2013.11.005