The effect of the information infrastructure capabilities of organizations on their competitive strength: an empirical study in Malaysia

The rapid evolvement and deployment of information and communication technology (ICT) has resulted in significant changes of business processes. Information infrastructure capability (IIC) is a source for achieving competitive advantage in such a dynamic business environment. IIC is a group of capab...

Full description

Saved in:
Bibliographic Details
Published in:International journal of management 2013-09, Vol.30 (3), p.65
Main Authors: Ling, Lew Sook, Tee, Ong Puay, Eze, Uchenna Cyril, Muthu, Kalaiarasi Sonai
Format: Article
Language:English
Subjects:
Analysis
Associations, institutions, etc
Communication
Competition
Competitive advantage
Correlation analysis
Growth
Impact analysis
Information technology
Infrastructure
Knowledge management
Multimedia
Studies
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:The rapid evolvement and deployment of information and communication technology (ICT) has resulted in significant changes of business processes. Information infrastructure capability (IIC) is a source for achieving competitive advantage in such a dynamic business environment. IIC is a group of capabilities, where each capability is distinct. But they are highly interrelated, constrain, facilitate, and reinforce each other. This paper seeks to holistically identify the core IIC for achieving organizational competitive advantage. IIC was modeled into dynamic, integrating, data management, security, utility and collaborating capabilities. The research model was then tested empirically on 295 Multimedia Super Corridor organizations in Malaysia (MSC Malaysia organizations) using a set of survey questionnaire, which was based on relevant prior studies, pilot testing and experts' reviews. Four capabilities--dynamic, integrating, utility and collaborating emerge as the core capabilities. Correlations were also found among the four capabilities to the organizational competitive advantage. The research findings help managers and practitioners to invest in the most appropriate IIC to reap business success.
ISSN:0813-0183