EXPRESSÃO E REGULAÇÃO EMOCIONAL NO CONTEXTO DE TRABALHO: UM ESTUDO COM SERVIDORES PÚBLICOS

Emotions are characterized by a set of integrated responses that involve physiological and motor changes. The emotional expressions are crucial to development and regulation of interpersonal relationships. Knowing how to deal with personal emotions and with others has become an important requirement...

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Bibliographic Details
Published in:Revista de administração Mackenzie 2014-04, Vol.15 (2), p.38
Main Authors: Rodrigues, Ana Paula Grillo, Gondim, Sônia Guedes
Format: Article
Language:English
Subjects:
Client relationships
Emotional regulation
Emotions
Personal relationships
Quality of work
Studies
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Summary:Emotions are characterized by a set of integrated responses that involve physiological and motor changes. The emotional expressions are crucial to development and regulation of interpersonal relationships. Knowing how to deal with personal emotions and with others has become an important requirement in the relationships of the individual with the organization. The quantitative study showed in this paper analyzed the relationships among emotions, emotional regulations strategies and sociodemographic variables of public workers in southern Brazil. Data were obtained using a questionnaire with examples of hypothetic everyday situations in the work. Results indicated that in everyday negative situations the prevalent emotions were associated to anger and the less prevalent were associated to fear. The emotional regulation strategies used to deal with situations were those of deep action. The results also showed the differences in emotional regulation regarding gender, activity level in the public organization and work regimen.
ISSN:1518-6776
1678-6971
DOI:10.1590/S1678-69712014000200003