Antecedents of intention to use CUSS system: moderating effects of self-efficacy

The current research attempts to examine the antecedent factors of personal innovativeness, switching costs, and switching barriers affecting flight passengers’ attitude toward the common-use self-service (CUSS) usage which in turn affects their behavioral intention. This research also tests the mod...

Full description

Saved in:
Bibliographic Details
Published in:Service business 2014-12, Vol.8 (4), p.615-634
Main Authors: Chen, Lily Shui-Lien, Wu, Karen Iee-Fung
Format: Article
Language:English
Subjects:
Air travel
Airports
Attitudes
Behavior
Business and Management
Consumer behavior
Cost control
Customer services
Empirical Article
Human Resource Management
Information technology
Innovations
Investigations
Kiosks
Management
Passengers
Self service
Self-efficacy
Studies
Technological change
Technology
Technology Acceptance Model
Citations: Items that this one cites
Items that cite this one
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:The current research attempts to examine the antecedent factors of personal innovativeness, switching costs, and switching barriers affecting flight passengers’ attitude toward the common-use self-service (CUSS) usage which in turn affects their behavioral intention. This research also tests the moderating effect of self-efficacy on the relationships between the antecedents and attitude toward CUSS usage. The results from a survey of 523 respondents from the Taiwanese Taoyuan International Airport indicate that the antecedent factors of personal innovativeness and switching barriers have positive and negative influences, respectively on attitude toward CUSS usage which in turn positively affects the behavioral intention. In addition, self-efficacy plays an important moderating role on the relationships between switching barriers and switching costs on attitude toward CUSS usage. In this article, personal innovativeness is investigated on affecting consumer behavior in the acceptance of IT related innovations. Implications for future research are discussed and limitations noted.
ISSN:1862-8516
1862-8508
DOI:10.1007/s11628-013-0210-1