A decision support system for identifying sensitive organization's processes

In order to facilitate the implementation of the organization's process view, many theorists and practitioners have proposed approaches to characterize and identify the organization's processes. In this respect, we can cite the business process reengineering, the process innovation, the in...

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Bibliographic Details
Published in:Journal of decision systems 2012-01, Vol.21 (4), p.275-290
Main Authors: Turki, Mohamed, Saad, Inès, Gargouri, Faïez, Kassel, Gilles
Format: Article
Language:English
Subjects:
approche DRSA
approche multicritère d'aide à la décision
Artificial Intelligence
Business process reengineering
Computer Science
decision support system
Decision support systems
DRSA
Explicit knowledge
Identification
Knowledge management
Localization
Mathematical models
multi-criteria decision making approach
Multiple criteria decision making
Organizational behavior
processus d'organisation sensibles
sensitive organization's processes
système d'aide à la décision
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Summary:In order to facilitate the implementation of the organization's process view, many theorists and practitioners have proposed approaches to characterize and identify the organization's processes. In this respect, we can cite the business process reengineering, the process innovation, the information system, the quality approach, and the strategic process identification. However, there are no scientific works which propose mathematical models and tools to support the operation of identifying sensitive organization's processes, i.e. the processes that can mobilize crucial knowledge to be capitalized. The objective of this paper is to introduce OP-DSS, a Decision Support System for identifying a sensitive Organization's Processes. OP-DSS is an implementation of a two phase-based methodology conducted in the association of protection of motors disabled of Sfax-Tunisia. The first phase is the construction of the preference model. The second is the classification of the potential sensitive organization's processes. This methodology is based on the multi-criteria decision making approach. In particular, we use the Dominance based Rough Set Approach (DRSA) to infer the decision rules used to define the sensitive organization's processes. In this paper the attention is especially devoted to present the conceptual and the functional architectures of OP-DSS.
ISSN:1246-0125
2116-7052
DOI:10.1080/12460125.2012.725567