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The impact of information and communication technology on retail property in Malaysia

Purpose – The purpose of this paper is to examine the impact of using information and communication technology (ICT) on retail property in Malaysia. It also examines what listed property companies perceive in terms of the implications of using ICT in the retail property sector in Malaysia. Design/me...

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Published in:Property management 2014-06, Vol.32 (3), p.193-212
Main Authors: Najib Razali, Muhammad, Abdul Rahman, Rohana, Mohd Adnan, Yasmin, Mohd. Yassin, Azlina
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Language:English
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cited_by cdi_FETCH-LOGICAL-c308t-ca64ae39133107f88b379f693b553ec8c5e47c3867806a2bef6c1ab2e7faa0d3
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creator Najib Razali, Muhammad
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description Purpose – The purpose of this paper is to examine the impact of using information and communication technology (ICT) on retail property in Malaysia. It also examines what listed property companies perceive in terms of the implications of using ICT in the retail property sector in Malaysia. Design/methodology/approach – Data were collected from sample surveys completed by 79 property companies listed on the Bursa Malaysia (formerly known as the Kuala Lumpur Stock Exchange). An ICT retail impact matrix was then developed to assess the significance of ICT on retail property in Malaysia. Findings – The findings of the study revealed that ICT would have only a minor impact on retail property in Malaysia and that there would still be a need for the traditional means of conducting a retail property business. It also found that the listed property companies were ready to implement ICT applications and that the demand for retail property would still increase in Malaysia in the future. Research limitations/implications – Only 66 percent of listed property companies in Malaysia (the respondents) participated in the study. Originality/value – This paper seeks to look at the impact ICT has on retail property in Malaysia. For this purpose, an ICT retail impact matrix was developed to assess this impact. As such, this study will be used as a benchmark for future ICT studies relating to retail property and the real estate sector in Malaysia.
doi_str_mv 10.1108/PM-05-2012-0018
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subjects Commercial real estate
Communication
Electronic commerce
Information technology
Internet
Office space
Online sales
Profits
Property management & built environment
Real estate & property
Retail sales
Retail stores
Shopping centers
Studies
title The impact of information and communication technology on retail property in Malaysia
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