How to encourage social innovations: a resource-based approach

During the last decade, social innovation has emerged as an outstanding topic for scholars, businesses, and public institutions. This growing interest is due to its potential positive effects on well-being and sustainable development. This study analyzes social innovation under the umbrella of the t...

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Bibliographic Details
Published in:The Service industries journal 2015-06, Vol.35 (7-8), p.430-447
Main Authors: Sanzo-Perez, María José, Álvarez-González, Luis Ignacio, Rey-García, Marta
Format: Article
Language:English
Subjects:
Customer services
dynamic capabilities
Innovations
Quality of life
Service industries
Social innovation
Studies
Sustainable development
transformative services
well-being
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Summary:During the last decade, social innovation has emerged as an outstanding topic for scholars, businesses, and public institutions. This growing interest is due to its potential positive effects on well-being and sustainable development. This study analyzes social innovation under the umbrella of the transformative service research framework. Adopting a resource-based perspective, the research attempts to determine whether the deployment in service organizations of two types of factors that support dynamic capabilities, i.e. internal market orientation, and information and communication technology competence, impacts the extent to which these organizations develop different kinds of product, process, marketing, and organizational social innovations. The study also assesses the impact of these innovation activities on the organization's transformational performance in terms of increased access to new targets. Empirical research is based on a two-step survey to a sample of Spanish nonprofits (particularly, a representative sample of foundations), since the nonprofit sector provides services that possess inherent transformational characteristics. Results confirm the expected positive effects of these two factors on social innovation and performance, and provide several guidelines for implementing social innovations in service industries.
ISSN:0264-2069
1743-9507
DOI:10.1080/02642069.2015.1015517