Key Competencies for Promoting Service Innovation: What are Implications for the Health Sector?

The aim of the paper is to identify the essential competencies required to promote service innovation. The paper is based on a systematic literature review of published studies on service innovation competencies, from which seventeen competencies which aided service innovation were identified. A fra...

Full description

Saved in:
Bibliographic Details
Published in:The innovation journal 2015-01, Vol.20 (1), p.2
Main Authors: Akenroye, Temidayo O, Kuenne, Christoph W
Format: Article
Language:English
Subjects:
Academic disciplines
Collaboration
Conferences
Cooperation
Corporate profiles
Employee involvement
Empowerment
Health services
Information technology
Innovations
Keywords
Knowledge management
Knowledge sharing
Leadership
Literature reviews
Patients
Systematic review
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:The aim of the paper is to identify the essential competencies required to promote service innovation. The paper is based on a systematic literature review of published studies on service innovation competencies, from which seventeen competencies which aided service innovation were identified. A framework was then developed in which the competencies are classified into five organisational practices: knowledge management, employee engagement and user empowerment, cooperation and collaboration, effective leadership and agility. The paper discusses the implications of the findings for the health sector and future research.
ISSN:1715-3816
1715-3816