Evaluación de la calidad total en servicios municipales deportivos orientados a la población infantil: Aportaciones desde el análisis cualitativo con ATLAS.ti/Evaluation of total quality in sports municipal services geared to children: Contributions from the qualitative analysis ATLAS.ti/Avaliação da qualidade total em serviços municipais de desporto dirigidos á população infantil: Contribuições da análise qualitativa com ATLAS.ti

The aim of the current study is to assess the total quality of the municipal sports services of Alca lá la Real, analy zing the three dimensions of quality service: functional, emotional and tangibles. The sample is composed of child users, contact personnel (attention personnel of the users and coa...

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Bibliographic Details
Published in:Cuadernos de psicología del deporte 2015-01, Vol.15 (1), p.143
Main Authors: Pérez-López, Rocío, Morales-Sánchez, Verónica, Anguera, M Teresa, Hernández-Mendo, Antonio
Format: Article
Language:Spanish
Subjects:
Children & youth
Content analysis
Emotions
Sports
Total quality
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Summary:The aim of the current study is to assess the total quality of the municipal sports services of Alca lá la Real, analy zing the three dimensions of quality service: functional, emotional and tangibles. The sample is composed of child users, contact personnel (attention personnel of the users and coaches) of the municipal sports facilities, sport coordinator of the town council and the parents of the children the different sports. The qualitative methodology has used for the content analysis. The instrument used for data collections are individual interviews and focus groups filmed with a video camera. For content analysis we used the Atlas.ti 7.1.3 software. According to results tangibles were very important for child users when they evaluat the total quality of the sports services and the emotional aspect were also found to me more important than the functional quality of service.
ISSN:1578-8423
1989-5879