THE FORMATION OF HUMAN RESOURCES IN MOUNTAIN TOURISM - CONDITION OF SERVICE QUALITY ASSURANCE

Service quality assurance in general, and in mountain tourism, in particular, is based on having a well trained, sufficient workforce that also has the relevant experience in providing a specific service. This article highlights the past and present of the mountain guide profession in Romania, from...

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Bibliographic Details
Published in:Knowledge horizons : economics 2015-07, Vol.7 (3), p.90
Main Authors: Tigu, Gabriela, Tapescu, Alina Ioana Mihaela
Format: Article
Language:English
Subjects:
Accreditation
Ecotourism
Employee involvement
Hiking
Mountains
Professional development
Quality control
Quality management
Quality of service
Studies
Total quality
Tourism
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Summary:Service quality assurance in general, and in mountain tourism, in particular, is based on having a well trained, sufficient workforce that also has the relevant experience in providing a specific service. This article highlights the past and present of the mountain guide profession in Romania, from the point of view of the evolution of the formation system of such specialists. The study reflects the fact that, although the legislation offers well defined standards to professional formation providers, the courses available on the market are heterogeneous, and the formation process is often insufficient compared to the requirements of practicing such a job. On the other hand, the structure and format of the mountain guides' courses offered in the Alpine countries are very rigorous, and should be taken as an example by Romanian mountain guides schools as well.
ISSN:2069-0932
2066-1061