"We were like them"

The main aim of this article is to present an intercultural communication study conducted in a municipal service, which focuses on how cultural mediators make sense of their work with migrants, being both representatives of an Italian institution as well as former foreigners/migrants themselves: the...

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Bibliographic Details
Published in:Journal of intercultural communication 2013-03 (31)
Main Authors: Soru, Dorian, Schiavinato, Valentina, Mohammed Khalid Rhazzali, Aiello, Antonio
Format: Article
Language:English
Subjects:
Culture
Intercultural communication
Noncitizens
Public services
Online Access:Get full text
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Summary:The main aim of this article is to present an intercultural communication study conducted in a municipal service, which focuses on how cultural mediators make sense of their work with migrants, being both representatives of an Italian institution as well as former foreigners/migrants themselves: their shared everyday context, common destiny and their understanding of users' experiences. The study, on the whole, underlines how cultural mediators use personal aspects of their own lives to build a "bridge" between the migrant users and the institutions they represent, thus lessening the gap between migrants' past experience and their present lives.
ISSN:1404-1634