Project to improve knowledge management and key business results through the EFQM excellence model

There is a growing interest in knowledge management as a strategic weapon, although the debate continues over which are the most effective models for its implementation. In this context, the main objective of this study is to analyse the potential of the EFQM Excellence Model to design and implement...

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Bibliographic Details
Published in:International journal of project management 2015-11, Vol.33 (8), p.1638-1651
Main Authors: Calvo-Mora, Arturo, Navarro-García, Antonio, Periañez-Cristobal, Rafael
Format: Article
Language:English
Subjects:
Business results
EFQM model
Excellence
Knowledge management
Knowledge management project
Partial least squares
Partner management
Process methodology
Project management
Statistical methods
Studies
Supplier management
Total quality
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Summary:There is a growing interest in knowledge management as a strategic weapon, although the debate continues over which are the most effective models for its implementation. In this context, the main objective of this study is to analyse the potential of the EFQM Excellence Model to design and implement a knowledge management project (KMP) which improves the key results of the business. To reach the objective, a sample was used which consisted of 225 companies with experience in EFQM evaluations. The partial least squares structural equation modelling approach was used to test the model. The results show how the EFQM Excellence Model can be a valid framework upon which to implement a KMP. In addition, the use of process methodology and the involvement of suppliers and partners are key factors for KMP to have a significant impact on the key results of the business.
ISSN:0263-7863
1873-4634
DOI:10.1016/j.ijproman.2015.01.010