The Roles of Procedural and Distributive Justice in Logistics Outsourcing Relationships

In this paper, the effects of two dimensions of justice—procedural and distributive—on key attitudinal and behavioral elements of logistics outsourcing relationships are investigated. The findings suggest that the fairness of policies adopted by a third‐party logistics provider (3PL) and respective...

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Bibliographic Details
Published in:Journal of business logistics 2012-09, Vol.33 (3), p.196-209
Main Authors: Hofer, Adriana Rossiter, Knemeyer, A. Michael, Murphy, Paul R.
Format: Article
Language:English
Subjects:
Consumer attitudes
distributive justice
Logistics
logistics outsourcing
Operations research
Outsourcing
procedural justice
Studies
third-party logistics
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Summary:In this paper, the effects of two dimensions of justice—procedural and distributive—on key attitudinal and behavioral elements of logistics outsourcing relationships are investigated. The findings suggest that the fairness of policies adopted by a third‐party logistics provider (3PL) and respective outcomes nurtures a customer's trust in and long‐term orientation toward the relationship with a 3PL. In such a relationship climate, patterns of cooperative behavior take place, providing an incentive for a 3PL to proactively pursue operational improvements.
ISSN:0735-3766
2158-1592
DOI:10.1111/j.2158-1592.2012.01052.x