E-GOVERNMENT PORTAL INFORMATION PERFORMANCE AND THE ROLE OF LOCAL COMMUNITY INTEREST. EMPIRICAL SUPPORT FOR A MODEL OF CITIZEN PERCEPTIONS

E-government portals at the local level are a vital part of the modernization of public administration. However, there are few research articles that focus on the informational success factors of these portal websites. As the foundation of more advanced service levels, informational offers still con...

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Bibliographic Details
Published in:Public administration quarterly 2016-04, Vol.40 (1), p.48-83
Main Authors: WIRTZ, BERND W., PIEHLER, ROBERT, RIEGER, VANESSA, DAISER, PETER
Format: Article
Language:English
Subjects:
Attitudes
Bureaucracy
Citizens
Criteria
Electronic government
Government information technology services
Information systems
Internet
Local government
Modernization
Perceptions
Public administration
Public opinion
Public services
Studies
Technology application
Websites
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Summary:E-government portals at the local level are a vital part of the modernization of public administration. However, there are few research articles that focus on the informational success factors of these portal websites. As the foundation of more advanced service levels, informational offers still constitute the majority of e-government content. In this article, a model of e-government usage with a focus on informational offers is empirically tested. The four dimensions information attractiveness, information usefulness, information awareness, and ease of navigation are used as relevant criteria for user-based informational performance perception. Using structural equation modelling a moderating effect of local community interest can be shown. Citizens with low interest in their community show a higher dependency on information attractiveness, information usefulness, information awareness, and ease of navigation to predict the usage intention. Corresponding implications for future research and practitioners are derived.
ISSN:0734-9149
2327-4433
DOI:10.1177/073491491604000102