Reference Chat: Filling a Space in a Beautiful Way

This column is a collection of reference interview stories within a number of diverse mediums (chat, phone, face-to-face, immersive environments) sharing one librarian's dialogues with a host of patrons. Some names, places, times, and events have been changed to preserve anonymity. In this refe...

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Bibliographic Details
Published in:The Reference librarian 2016-07, Vol.57 (3), p.254-263
Main Author: Harmeyer, Dave
Format: Article
Language:English
Subjects:
Librarians
Reference interview
Citations: Items that cite this one
Online Access:Get full text
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Summary:This column is a collection of reference interview stories within a number of diverse mediums (chat, phone, face-to-face, immersive environments) sharing one librarian's dialogues with a host of patrons. Some names, places, times, and events have been changed to preserve anonymity. In this reference chat transaction, you will: Consider the reference interview as art Know what every patron deserves Understand two goals of chat reference Be aware of the average time for picking up patrons Practice statistically significant time between librarian's posts
ISSN:0276-3877
1541-1117
DOI:10.1080/02763877.2016.1129248