In Search of Coproduction: Smart Services as Reciprocal Activities

Service coproductions are reciprocal activities with no sharp boundary between providers and recipients; instead, all participants collaborate to enact the service. User participation is validated by recognition instead of extrinsic economic exchange. Mobility and context awareness can be crucial fo...

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Bibliographic Details
Published in:Computer (Long Beach, Calif.) Calif.), 2016-07, Vol.49 (7), p.26-32
Main Authors: Carroll, John M., Jiawei Chen, Chien Wen Tina Yuan, Hanrahan, Benjamin V.
Format: Article
Language:English
Subjects:
Ambient intelligence
Banking
Boundaries
Collaboration
Design methodology
Economics
Exchange
Human-computer interaction
Law enforcement
Mobile communication
Mobility
Production
Recognition
Searching
service coproduction
service design
services
Software engineering
timebanking
User interfaces
user interfaces for services
Users
WithShare
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Description
Summary:Service coproductions are reciprocal activities with no sharp boundary between providers and recipients; instead, all participants collaborate to enact the service. User participation is validated by recognition instead of extrinsic economic exchange. Mobility and context awareness can be crucial for successful coproductions.
ISSN:0018-9162
1558-0814
DOI:10.1109/MC.2016.194