Critical success factors for different stages of business process management adoption - a case study

Many organisations fail in their attempt to adopt business process management (BPM). Although general critical success factors (CSFs) are well understood, we argue that CSFs are not the same for all stages of BPM adoption. The purpose of this article is to identify the CSFs in different stages of BP...

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Bibliographic Details
Published in:Economic research - Ekonomska istraživanja 2015-01, Vol.28 (1), p.243-258
Main Authors: Buh, Brina, Kovačič, Andrej, Indihar Štemberger, Mojca
Format: Article
Language:English
Subjects:
Acquisitions & mergers
business process management (BPM)
Business process reengineering
Case studies
case study
Consultants
critical success factors (CSFs)
Economic theory
Employees
Public companies
Slovenian public company
stage of BPM
Success factors
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Summary:Many organisations fail in their attempt to adopt business process management (BPM). Although general critical success factors (CSFs) are well understood, we argue that CSFs are not the same for all stages of BPM adoption. The purpose of this article is to identify the CSFs in different stages of BPM adoption. A case study approach was used to analyse a successful BPM adoption in a public company. The article provides empirical insights about CSFs in individual stages of BPM adoption. We find that the guidance of external consultants was very important, although this factor is not commonly recognised in the literature. The article shows that the identification of well-known CSFs of BPM adoption gives only a limited view since the factors change between stages. Organisations need to carefully identify the stage and prepare a roadmap for their BPM adoption.
ISSN:1331-677X
1848-9664
DOI:10.1080/1331677X.2015.1041776