I Am Aware of My Inconsistencies but Can Tolerate Them

We examined how listeners characterized by empathy and a non-judgmental approach affect speakers' attitude structure. We hypothesized that high quality listening decreases speakers' social anxiety, which in turn reduces defensive processing. This reduction in defensive processing was hypot...

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Bibliographic Details
Published in:Personality & social psychology bulletin 2017-01, Vol.43 (1), p.105
Main Authors: Itzchakov, Guy, Kluger, Avraham N, Castro, Dotan R
Format: Article
Language:English
Subjects:
Ambivalence
Attitudes
Empathy
Listeners
Listening
Social anxiety
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Summary:We examined how listeners characterized by empathy and a non-judgmental approach affect speakers' attitude structure. We hypothesized that high quality listening decreases speakers' social anxiety, which in turn reduces defensive processing. This reduction in defensive processing was hypothesized to result in an awareness of contradictions (increased objective-attitude ambivalence), and decreased attitude extremity. Moreover, we hypothesized that experiencing high quality listening would enable speakers to tolerate contradictory responses, such that listening would attenuate the association between objective- and subjective-attitude ambivalence. We obtained consistent support for our hypotheses across four laboratory experiments that manipulated listening experience in different ways on a range of attitude topics. The effects of listening on objective-attitude ambivalence were stronger for higher dispositional social anxiety and initial objective-attitude ambivalence (Study 4). Overall, the results suggest that speakers' attitude structure can be changed by a heretofore unexplored interpersonal variable: merely providing high quality listening.
ISSN:0146-1672
1552-7433
DOI:10.1177/0146167216675339