Automobile Insurance Vehicle Repair Practices: Politics, Economics, and Consumer Interests

There is a continuing debate related to insurers’ use of direct repair programs, in which they contract with particular body shops to perform insured auto repairs according to terms agreed to by the insurers and repair shop owners. A similar debate exists related to insurers specifying the use of af...

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Bibliographic Details
Published in:Risk management and insurance review 2015-03, Vol.18 (1), p.101-128
Main Authors: Cole, Cassandra, Maroney, Patrick, McCullough, Kathleen, Powell, Lawrence
Format: Article
Language:English
Subjects:
Automobile insurance
Claims processing
Generic products
Insurance claims
OEM
Repair & maintenance services
Studies
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Summary:There is a continuing debate related to insurers’ use of direct repair programs, in which they contract with particular body shops to perform insured auto repairs according to terms agreed to by the insurers and repair shop owners. A similar debate exists related to insurers specifying the use of aftermarket crash parts instead of original equipment manufacturer parts to replace damaged vehicle components, such as door panels, fenders, and hoods. This study examines these issues from a variety of perspectives providing initial evidence that if properly used, these cost containment tools can be beneficial to consumers and insurers.
ISSN:1098-1616
1540-6296
DOI:10.1111/rmir.12032