THE NEED FOR LOCAL GOVERNMENT REFORM IN THE REPUBLIC OF MACEDONIA

The high quality local government means to be able to increase customer satisfaction through the public services and build trust in public administration through transparent processes, accountability as well as through democratic dialogue. In this paper an analysis of the management of local governm...

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Bibliographic Details
Published in:International journal of information, business and management business and management, 2017-05, Vol.9 (2), p.89
Main Authors: Mitreva, Elizabeta, Stojanovski, Goran, Taskov, Nako, Metodijeski, Dejan, Gjorshevski, Hristijan
Format: Article
Language:English
Subjects:
Capital expenditures
Constitutional law
Customer satisfaction
Customer services
Decentralization
Decision making
Democracy
Economic development
Fees & charges
Funding
Governmental reform
Grants
Income taxes
International
Jurisdiction
Legal documents
Local government
Municipalities
Participation
Personal income
Property taxes
Public administration
Public services
Quality management
Society
State budgets
Studies
Subsidies
Total quality
Total quality management
Tourism
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Summary:The high quality local government means to be able to increase customer satisfaction through the public services and build trust in public administration through transparent processes, accountability as well as through democratic dialogue. In this paper an analysis of the management of local government in several municipalities in the country. The results of the paper should reflect the operation and performance of Macedonian municipalities after the decentralization process in Macedonia. In order to do so, conventional business concepts of quality which regard public services as service providers and citizens as customers must be enriched by the TQM (Total Quality Management) concept of quality which perceives public agencies as catalysts of civic society, and citizens as part of a responsible and active civic society.
ISSN:2076-9202
2218-046X