A participative end-user method for multi-perspective business process elicitation and improvement

A business process can be characterized by multiple perspectives (intentional, organizational, operational, functional, interactional, informational, etc). Business process modeling must allow different stakeholders to analyze and represent process models according to these different perspectives. T...

Full description

Saved in:
Bibliographic Details
Published in:Software and systems modeling 2017-07, Vol.16 (3), p.691-714
Main Authors: Front, Agnès, Rieu, Dominique, Santorum, Marco, Movahedian, Fatemeh
Format: Article
Language:English
Subjects:
Business
Compilers
Computer Science
Customization
Human communication
Information Systems Applications (incl.Internet)
Interpreters
IT in Business
Languages
Modelling
Programming Languages
Programming Techniques
Sketches
Software Engineering
Software Engineering/Programming and Operating Systems
Theme Section Paper
Citations: Items that this one cites
Items that cite this one
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:A business process can be characterized by multiple perspectives (intentional, organizational, operational, functional, interactional, informational, etc). Business process modeling must allow different stakeholders to analyze and represent process models according to these different perspectives. This representation is traditionally built using classical data acquisition methods together with a process representation language such as BPMN or UML. These techniques and specialized languages can easily become hard, complex and time consuming. In this paper, we propose ISEA, a participative end-user modeling approach that allows the stakeholders in a business process to collaborate together in a simple way to communicate and improve the business process elicitation in an accurate and understandable manner. Our approach covers the organizational perspective of business processes, exploits the information compiled during the elicitation of the organizational perspective and touches lightly an interactional perspective allowing users to create customized interface sketches to test the user interface navigability and the coherence within the processes. Thus, ISEA can be seen as a participative end-user modeling approach for business process elicitation and improvement.
ISSN:1619-1366
1619-1374
DOI:10.1007/s10270-015-0489-6