The malleable bicultural consumer: effects of cultural contexts on aesthetic judgments

• Published in: Journal of consumer behaviour 2010-01, Vol.9 (1), p.18-31
• Main Authors: Chattaraman, Veena, Rudd, Nancy A., Lennon, Sharron J.
• Format: Article
• Language: English
• Subjects: Aesthetics; Cognitive development; Consumer behavior; Consumerism; Consumers; Culture; Hispanic people; Judgment; Marketing; Social behaviour; Studies
• ISSN: 1472-0817; 1696-2095; 1479-1838
• DOI: 10.1002/cb.290

Grounded in the cognitive framework of processing fluency, this study proposes further support for the experiential perspective in aesthetics by positing that aesthetic response to the same object may be malleable, depending on how the symbolic properties of the object interact with different cultural contexts which either facilitate or debilitate the processing experience of the perceiver. The study employed an Internet experiment to test the hypotheses among 105 female Hispanic college‐aged students enrolled at a large midwestern university. The findings revealed that symbolic attributes of products interact with cultural contexts to affect aesthetic judgments of (Hispanic) consumers. Aesthetic judgments were more positive when evaluating culturally symbolic product attributes after exposure to congruent contextual cues that facilitate fluent processing. The study furnishes support for the impact of environment/context on consumer behavior and aesthetic judgment, thus establishing further support for the cognitive framework of conceptual fluency in explaining aesthetic response. The study also contributes to recent literature on “frame‐switching” among bicultural consumers by suggesting that these consumers navigate between competing cultural frames in response to visual primes, with resultant shifts in aesthetic judgments. Important marketing insights emerge from these findings. Copyright © 2009 John Wiley & Sons, Ltd.