Client Experiences With Shelter and Community Care Services in the Netherlands: Quality of Services for Homeless People, Homeless Youth, and Abused Women

Purpose: To gain insight into client experiences with shelter or community care services for homeless people, homeless youth, and abused women and identify priority improvement areas. Methods: Seven hundred and forty-four clients rated their experiences and 116 clients rated the services’ importance...

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Bibliographic Details
Published in:Research on social work practice 2017-11, Vol.27 (7), p.779-788
Main Authors: Asmoredjo, Jolanda, Beijersbergen, Mariëlle D., Wolf, Judith R. L. M.
Format: Article
Language:English
Subjects:
Abused women
Citizen participation
Clients
Community health care
Community Services
Emergency Shelters
Females
Foreign Countries
Health care delivery
Homeless People
Housing
Outreach Programs
Quality management
Quality of care
Questionnaires
Shelters
Statistical Analysis
Supported living
Teams
Violence
Youth
Youth services
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Summary:Purpose: To gain insight into client experiences with shelter or community care services for homeless people, homeless youth, and abused women and identify priority improvement areas. Methods: Seven hundred and forty-four clients rated their experiences and 116 clients rated the services’ importance. Results: Clients had most positive experiences with the client–worker relationship and least positive experiences with the results of services. Abused women’s service providers scored higher than homeless adults and youth service providers. Day and night shelters scored lowest, followed by crisis shelters, supported housing, and outreaching teams. The results of care have the highest need for quality improvement for homeless adults and youth. Discussion: Clients’ experiences with shelter and community care services in the Netherlands are generally positive, with a strong client–worker relationship forming the basis of good quality care. Monitoring outcomes and increasing the focus on results are integrated in recent approaches aimed at improving the quality of shelter care.
ISSN:1049-7315
1552-7581
DOI:10.1177/1049731516637426