Effects of Communication Direction on Job Performance and Satisfaction: A Moderated Regression Analysis

High levels of job performance and job satisfaction occur when congruence of indi vidual needs (growth need strength) and job characteristics (job scope) exists. Downward communication received some statistical support as both moderator and predictor of job performance and job satisfaction in low in...

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Bibliographic Details
Published in:The Journal of business communication (1973) 2000-10, Vol.37 (4), p.348-368
Main Authors: Goris, José R., Vaught, Bobby C., Pettit, John D.
Format: Article
Language:English
Subjects:
Analysis
Business communications
Communication
Employee attitude
Higher Education
Interpersonal Communication
Job Performance
Job Satisfaction
Occupations
Organizational behavior
Organizational Communication
Performance appraisals
Regression analysis
Studies
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Summary:High levels of job performance and job satisfaction occur when congruence of indi vidual needs (growth need strength) and job characteristics (job scope) exists. Downward communication received some statistical support as both moderator and predictor of job performance and job satisfaction in low individual-job congruence situations. Upward and lateral communication had some support as predictors but lacked support as moderators of job performance and job satisfaction in high indi vidual-job congruence situations. These conclusions are derived from this research that examines the moderating effects of communication direction on individual-job congruence and work outcomes (performance/satisfaction). Data from 302 employ ees who reported job scope, growth need strength, job performance, job satisfac tion, and communication direction (upward, lateral, downward) were used for the study. Moderated regression analysis was the statistical technique applied.
ISSN:0021-9436
2329-4884
1552-4582
2329-4892
DOI:10.1177/002194360003700402