Assessment of community pharmacists’ perceptions of healthcare services in Saudi Arabia

• Published in: Journal of pharmaceutical health services research 2017-12, Vol.8 (4), p.269-274
• Main Authors: Gillani, Syed Wasif, Rahman, Syed Ata ur, Mohammad Abdul, Mohi Iqbal, Sulaiman, Syed Azhar Syed
• Format: Article
• Language: English
• Subjects: clinical pharmacy; clinical skills; Drug stores; Expatriates; knowledge and confidence; pharmacists; practice pharmacy; Studies
• ISSN: 1759-8885; 1759-8893
• DOI: 10.1111/jphs.12183

Objectives The pharmacist faces need to provide clinical services to the patients and then the actual proficiency of the pharmacist can be judged. The aim of the study was to evaluate the elements of clinical knowledge, needs for clinical services, value of practice and confidence to practice among expatriate pharmacists (EPs) working in community pharmacies. Also determine the correlation pattern between the rudiments. Methods A survey‐based investigation conducted between December 2015 and May 2016 among EPs working in community pharmacies of Saudi Arabia. A total of 1007 community pharmacies (with 1897 EPs) were approached from four major cities of Saudi Arabia, that is, Riyadh, Jeddah, Madinah and Makkah. Cluster random sampling applied for distribution/selection of community pharmacies based on homogeneity and population density. Self‐developed bilingual questionnaire (face‐content validation performed with average reliability of 0.784 Cronbach's alpha) used to collect data, however only 1258 EPs responded with 66.31% response rate rest 639 EPs either denied to participate or incomplete responses. Ethics applied and approved from Taibah University research ethics committee. Key findings A total of 1258 EPs participated in the survey with mean ± SD age of 33.17 ± 4.759 years. Participants’ distribution pattern showed highest to lowest as Riyadh‐377 (30%), Jeddah‐315 (25%), Makkah‐302 (24%) and Madinah‐264 (21%) approximately. Findings showed different association patterns with; drug‐dose adjustment practices, defining critical symptoms with drug use for referral, developing pharmacoinformatic database and others. Total Mean ± SD for knowledge: 3.87 ± 1.172, Value: 4.12 ± 2.11, Need: 4.72 ± 1.788 and Confidence: 3.25 ± 1.021 (shows significantly High Need for practice: P