Realizing Mission Objectives

This paper proposes a new approach for measuring the social performance of microfinance institutions. The key to developing sustainable social performance measurement (SPM) systems and practices is to consider their design from the perspective of the organizational mission. The fact that the SPM sys...

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Bibliographic Details
Published in:ESR review (Provo, Utah) Utah), 2004-07, Vol.6 (2), p.1
Main Authors: Pawlak, Katarzyna, Matul, Michal
Format: Article
Language:English
Subjects:
Business metrics
Corporate responsibility
Financial institutions
Microfinance
Performance evaluation
Product development
Studies
Online Access:Get full text
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Summary:This paper proposes a new approach for measuring the social performance of microfinance institutions. The key to developing sustainable social performance measurement (SPM) systems and practices is to consider their design from the perspective of the organizational mission. The fact that the SPM system is built on the organizational mission ensures its cost-effectiveness and facilitates its institutionalization. It not only stimulates an MFI to verify the fulfilment of its social mission and to innovate in the search for optimal solutions to address development needs in a given intervention context, but it also can improve its financial condition through client segmentation and risk management leading to increased efficiency, better product development, and strategic decision-making on the competitive microfinance markets. [PUBLICATION ABSTRACT]
ISSN:1932-9075
1933-9038