The Effect of Information and Communication Technology on the Efficiency of Banking Industry in India

The explosive growth of Information and Communication Technology (ICT) is swiftly changing the banking industry and stem competition between the increasing numbers of banks has resulted in huge investment on ICT. This paper discusses the effect of ICT on Banking Industry (services) in India. Two que...

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Bibliographic Details
Published in:Paradigm (Ghāziabād, India) India), 2005-01, Vol.9 (1), p.21-25
Main Authors: Adarsh, Goyal, D.P.
Format: Article
Language:English
Subjects:
Bank services
Banking
Banking industry
Banks
Customers
Information technology
Online Access:Get full text
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Summary:The explosive growth of Information and Communication Technology (ICT) is swiftly changing the banking industry and stem competition between the increasing numbers of banks has resulted in huge investment on ICT. This paper discusses the effect of ICT on Banking Industry (services) in India. Two questionnaires were used to collect data from diverse customers and bank employees separately, at major banks in India. The customers and the bank employees accept as true that ICT has an effect on banking industry. The results of the study undoubtedly show the massive impact of ICT on the performance of the banking industry in India.
ISSN:0971-8907
2394-6083
DOI:10.1177/0971890720050104