The Role of Power and Incentives in Inducing Fake Reviews in the Tourism Industry

As online reviews have become increasingly prevalent in recent years and their influence on consumers’ purchasing decisions has grown exponentially, some companies have begun to ask people to write fake reviews about their businesses or their competitors while offering compensation in return. This p...

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Bibliographic Details
Published in:Journal of travel research 2017-11, Vol.56 (8), p.975-987
Main Authors: Choi, Sungwoo, Mattila, Anna S., Van Hoof, Hubert B., Quadri-Felitti, Donna
Format: Article
Language:English
Subjects:
Consumer behavior
Fraud
Influence
Studies
Tourism
User generated content
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Summary:As online reviews have become increasingly prevalent in recent years and their influence on consumers’ purchasing decisions has grown exponentially, some companies have begun to ask people to write fake reviews about their businesses or their competitors while offering compensation in return. This process has drawn the attention of regulators because it knowingly misleads consumers. This article reports on two studies that looked at the effect of two types of incentives (self-benefiting or charitable) on individuals’ intentions to write fake reviews and examined the moderating role of a person’s sense of power on his or her propensity to post a fake review. The study findings indicate that powerless individuals are more likely to post a fake review when presented with a monetary incentive rather than a charity incentive, while powerful individuals are not impacted by incentive type. Moreover, when asked to post negative fake reviews about competitors, such effects are mitigated.
ISSN:0047-2875
1552-6763
DOI:10.1177/0047287516677168